My online shopping experience was truly terrible, a cautionary tale. Customer service is the worst I've experienced; their 'faster shipping' is a complete rip-off. I'm leaving this review and contacting them because getting any help otherwise felt impossible.
Customer: I paid for express shipping, but it took weeks. I couldn't get anyone via email or chat! CS Rep: I apologize for the delay and poor communication. I understand your frustration. Let me check. Customer: So 'express' is useless? And your service is unresponsive? CS Rep: I hear you. I'll refund your express shipping now and escalate your feedback. Customer: You'll refund the shipping and pass along my awful experience? CS Rep: Yes, the refund processes now. Your feedback will be noted for improvement.
I left this review to hopefully prevent others from falling into the same trap.
After my last disastrous online shopping experience, where customer service was non-existent and "express shipping" was a total rip-off ðŸ˜, I was really hesitant to try another eyewear site. But I desperately needed new glasses, and after seeing some promising reviews elsewhere, I decided to give Mozaer.com a chance, hoping for a better experience. 🤔 And wow, am I glad I did!
As one reviewer perfectly put it: "Quick, easy, and about half the price of purchasing through a traditional optical store. What's not to love!!" ✨ This perfectly sums up my experience too! Ordering was a breeze, and the value is incredible. My new [Optical Flipper] is exactly what I needed, and the quality is fantastic. Mozaer.com has completely changed my perception of online eyewear shopping. Highly recommend! 💖😊
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